Applies to bespoke furniture, lighting, metalwork, lampshades and natural stone products
At Parlidon, every piece is individually crafted to order by skilled artisans in Portugal using premium natural materials. As each item is bespoke, slight variations are an inherent part of the manufacturing process and contribute to the uniqueness of every piece.
We are committed to delivering products of exceptional quality and stand behind the craftsmanship of our furniture, lighting, metalwork and stone products.
Unless otherwise agreed in writing, Parlidon provides a 24-month warranty from the date of delivery against defects in materials and workmanship.
This warranty applies to:
The warranty covers manufacturing defects including:
Where a valid warranty claim is accepted, Parlidon will, at its discretion:
Natural stone, timber, metals and handcrafted finishes possess inherent characteristics that are not considered defects.
These may include:
These characteristics are part of the natural beauty of the materials and are not covered under warranty.
This warranty does not cover damage resulting from:
Stone staining, etching or damage caused by acidic substances, oils, dyes or inadequate maintenance is not covered.
Electrical components supplied by third-party manufacturers are subject to their respective manufacturer's warranties where applicable.
Where installation is carried out by parties other than Parlidon or its approved installers, the warranty applies only to the supplied product and not to any installation-related issues.
Any damage occurring during installation must be reported immediately.
Products should be inspected upon delivery.
Any visible damage, shortages or manufacturing concerns must be reported in writing within 7 days of receipt.
Claims made after installation may not be accepted where the defect would have been reasonably visible beforehand.
Our liability under this warranty is limited solely to the repair or replacement of defective products.
Parlidon shall not be liable for indirect, incidental or consequential losses, including project delays, loss of profit, removal costs, reinstallation costs or damage to surrounding property, except where required by applicable law.
The longevity of our products depends on proper care and maintenance.
Clients are expected to follow any care instructions supplied with the product. Failure to do so may invalidate this warranty. See our full Care & Maintenance guidelines.
To make a warranty claim, please contact our team with:
Our team will assess the claim and respond as promptly as possible. Contact us at hello@parlidon.com.